Through the Click2Add store front, our aim is to offer the best levels of customer service and very high standards of quality. Should you feel that any of our products do not fall into this category please do not hesitate to contact us at enquiries@click2add.co.uk
Postage rates and (approximate) delivery times:
Where a fully inclusive price is quoted, this includes UK standard 1st class post, (1-3 working days).
Rest of Europe orders will be dispatched by standard airmail and delivery time is expected to take 5 -10 working days, depending on the local postal service in the delivery region.
International orders will be dispatched by standard airmail and delivery time is expected to take 7 -14 working days, depending on the local postal service in the delivery region.
UK Next-Working-Day delivery is by courier, for orders received Mon-Fri before 09:00 The cost will be determined by the weight of the items to be delivered.
It is our policy to dispatch items in the shortest possible time. We cannot, however, be responsible for goods in transit. In certain cases, UK delivery may exceed 14 days, but would normally be within 3 working working days (weekends excepted).
Stock availability
Occasionally, some items may be temporarily out of stock or we may sell out due to unpredicted demand. If an item is unavailable at time of despatch, we will place the out-of-stock item on back order and will forward it on a separate delivery within 5-10 working days. If the item has been discontinued, our operators will offer an alternative item wherever possible.
Any back-ordered items will be despatched as soon as possible and no extra carriage will be charged for that or other subsequent part shipments.
Exchanges and refunds
If an exchange or refund is required, please return the items in their original packing, stating the reason for return and the action you would like us to take. It is strongly recommended that the parcel(s) be returned by recorded/special delivery to:
Click2Add
Suite 2, Richmond Court
216 Capstone Road
Bournemouth
DORSET
BH8 8RX
If the reason for return is an error on your part, you must pay for the return postage.
PLEASE NOTE all items must be returned in a clean, 100% unused condition. We regret that we cannot refund the cost of return postage or the original charge for P&P on non-faulty items.
Click2Add guarantee to refund or exchange any faulty goods due to faulty workmanship.
Reproduction
The product colours illustrated are as accurate as printing and reproduction processes will allow. Click2Add reserves the right to alter, without prior notice, designs or prices of products and conditions of supply.
Mailings
On rare occasions we may need to email customers with information relating to your order. Your details will not be forwarded to third parties nor used for any other purposes.
